Question 1

Does CarePlug Pay process payments for telehealth and peptide clinics?

Accepted Answer

Yes. CarePlug Pay is purpose-built for high-risk healthcare verticals including telehealth, peptide clinics, TRT, GLP-1, hormone therapy, and weight loss clinics.

Question 2

How long does merchant onboarding take?

Accepted Answer

Most applications are reviewed within 1 business day. Approved merchants receive gateway credentials and can begin processing immediately.

Question 3

What information do I need to apply?

Accepted Answer

You'll need business formation documents, EIN, primary signer ID and SSN, business address, processing volume estimates, and bank account details for settlement.

Question 4

Is CarePlug Pay PCI compliant?

Accepted Answer

Yes. All sensitive data is encrypted with AES-256-GCM at rest. Bank credentials are tokenized via Plaid. The platform follows PCI DSS best practices.

Business Info